Last Updated: June 2026

Thank you for choosing qirnora. Customer satisfaction is important to us, and we are committed to providing reliable products and professional customer support. If you experience an issue with your purchase due to a manufacturing defect, shipping damage, or fulfillment error, please contact our customer service team as soon as possible. For faster assistance, please email service@qirnora.com and include your Order Number together with the email address used when placing your order.

1. Return Policy To maintain product quality and ensure a reliable shopping experience, all return requests are reviewed carefully. Generally, we do not accept returns or exchanges for products that have been delivered successfully unless the product has a confirmed quality issue or fulfillment problem. Returns or refunds may be considered in the following situations: The product arrives damaged during shipping. The item has a verified manufacturing defect. You receive an incorrect product due to an order fulfillment error. Requests that do not meet these conditions may not qualify for return or refund.
2. Damaged, Defective, or Incorrect Items Please inspect your order carefully after delivery. If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after receiving your package. To help us process your request efficiently, please provide: Your Order Number The email address used during checkout A detailed explanation of the issue Clear photos or videos showing the problem Our customer support team will review your request and provide an appropriate solution based on the situation. Possible resolutions may include: Replacement product Partial refund Full refund
3. Refund Processing If your refund request is approved, the refund will be issued to the original payment method used during checkout. Please allow approximately 7–12 business days for the refund to be completed. The actual processing time may vary depending on your payment provider or financial institution.
4. Exchange Policy qirnora does not provide standard product exchanges. Replacement items are only available for approved cases involving: Damaged products Confirmed manufacturing defects Incorrect items shipped by mistake
5. Unauthorized Returns Please do not send products back before receiving approval from our customer support team. If a return is required, our team will provide the necessary return instructions. Items returned without prior authorization may not be accepted, and refunds or replacements cannot be guaranteed. qirnora is not responsible for unauthorized return shipments.

Contact Us If you have any questions regarding this Return & Refund Policy or need assistance with an existing order, please contact our customer support team. Brand Name: qirnora Customer Support Email: service@qirnora.com Customer Service Phone: +1 6012533380 Website Operator: URBATAM FASHION LLC Registered Address: 203 Grimes St, Aguilar, Colorado 81020, United States Business License Entity: URBATAM FASHION LLC

We appreciate your trust in qirnora. Our team is committed to providing reliable products and responsive customer support while ensuring every eligible customer issue is handled fairly and efficiently.